09旅游管理专业《饭店服务英语》期末考试A卷及答案

姓名

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福州黎明职业技术学院 2010-2011 学年第一学期期末考

饭店服务英语 试卷 （A卷）

（完卷时间：90分钟）

专业 级 班 学号 姓名

题 号 一 二 三 四 总分 得 分 评卷人

得 分 Section One Multiple Choice （15%）

Directions: There are 10 incomplete sentences in this part. For each sentence

there are four choices marked A, B, C and D. Choose the ONE answer that best completes the sentence.

1. I am looking forward to _____ as soon as possible A) hear C) hearing B) be hearing D) have heard

2. He _____that the people he works with are all very interested in their job. A) feels C) looks B) tries D) asks

3. _____, a friend of Mrs. Black found the watch she had lost two days before A) especially C) generally B) usually D) fortunately

4. Few people ____applied for the position meet the requirements of the company. A) whom C) what B) who D) whose 5. Why didn’t you ____that pencil which was on the floor? A) pick up C) get up B) bring up D) put up

6. Mary found _____extremely difficult to pass the examination. A) it C) that B) this D) what

7. She tried hard, but she still couldn’t make us ____ our mind. A) to change C) change B) changed D) changing

8. I was late for the interview because the bus _____on the way to London. A) got off C) kept off B) brought in D) broke down

9. The manager required that all the employees _______at the office before 9:00 inthe morning. A) will arrive C) arrived B) arrive D) have arrived

10. She was talking about her _______as a nurse in a hospital, which we had never heard of. A) expenses B) excuse C) experiences D) expressions

得分 Section Two Reading Comprehension （30%）

Directions: There are 3 passages in this part. Each passage is followed by some

questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.

Text 1

In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel.

Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.

1. According to this passage, the hotel manager . A. usually works in his office

B. should have good relations with department heads C. should check every department every day D. deals with unusual problems every day

2. The overall responsibility of the hotel manager is . A. to ensure the smooth operation of the hotel B. to ensure a good working atmosphere C. to solve unusual problems

D. to check different aspects of the hotel’s operation

3. What are the important aspects mentioned here in a staff-hiring program? A. The personality of the staff.

B. The work experience of the staff. C. The technical know-how. D. All of the above.

4. Before a person is hired by the hotel, . A. he will receive training provided by that hotel B. he is checked by the hotel

C. he should send in letters of reference

D. he should maintain good standards

5. When a person has been hired by the hotel, . A. he will definitely receive training

B. he should expect that his work is supervised C. he should expect to go to an interview D. he should keep a watchful eye

Text 2

I am Steven. I was born and grew up in South Wales. My favorite place to play was the hills where my imagination had plenty of space to expand(拓展).

My family moved out of Wales when I was thirteen. I went to a new school. One of my subjects was French. Because I had never learned any French, my teacher told me to sit in the corner and write anything I was interested in. That’s the time I started writing, just for myself, and

I’ve been writing ever since. I have always loved GIG IDEAS, and so I enjoyed writing fantastic stories. And I also write horror（恐怖的）stories. I think they are like the old fairytales (童话故事), and can teach you important things.

I am in my forties on the outside, twelve on the inside. I like rock music. Indian and Chinese food, and I enjoy drinking. I live in a small village with my wife Mary, ducks, cats, goats, hens, and lots of rabbits. If you’d like to find some more about me and hope to buy my books, go to www. Sbowkett. Freeserve. Co. uk. 6. When he was 13, the writer ________.

A. wrote lots of poems B. moved out of Wales C. sold many story books D. became a famous singer 7. he liked playing out on the hills because he could ____________. A. expand his imagination B. learn French C. listen to stories D. buy some books 8. Maybe the writer is _____ years old.

A. 12 B. 22 C. 32 D. 42 9. According to the passage, the write keeps _______.

A. cats, hens and pigs B. ducks, goats and rabbits C. hens, rabbits and dogs D. rabbits, pigs and cats 10. From the passage, we can learn that writer _______. A. lives in a big city with his son B. likes eating Japanese and Indian food C. lives in the countryside with his wife D. introduce a nice book to us

Text 3

You speak, write a letter, make a telephone. Your words carry a message. People communicate with words. Do you think you can communicate without words？A smile on your face shows you are happy or friendly. Tears in your eyes tell others that you are sad.

When you put up your hands in class, the teacher knows you want to say something or ask questions. You shake your head, and people know you are saying \"No\". You nod（点头）and people know you are saying \"Yes\". Other things can also carry messages. For example, a sign at the bus helps you know which bus to take. A sign on the door helps you where to go in or out. Have you ever thought that there are a lot of signs around you and

that you receive messages from them all the time？People can communicate in many other ways. An artist can use his drawing to tell beautiful mountains, about the blue sea and many other things. Books are written to tell about all the wonderful things in the world and also about people and their ideas. Books, magazines, TV, radio and films all help us communicate with others. They can help us to know what is going on in the world and what other people are thinking about. 11. People communicate ________.

A. with words only B. in many different ways

C. in letters and drawings D. with smiles, tears and hands 12. Signs can carry as many _________ as words.

A. questions B. examples C. tears and smiles D. messages

13. Which of the following is not talked in the passage as which can help us communicate？

A. books and magazines B. films C. newspapers D. radio

14. Communication（交流）is important because it can help people to ______. A. understand the world and other people better. B. teach each other to speak, write, read and draw. C. know what other people are thinking about

D. learn what is happening in the world more quickly. 15. The best title for this short passage is _________. A. Signs Carry Messages

B. The important Communication C. Words, Signs and Drawing D. Ways of Communication.

得分 1. 2. 3. 4. 5.

得分 Section Three Translation (20%)

我想订10月15日的单人间。 有什么事情需要帮助的吗？ 您能给我您的电话号码吗？ I want to change my reservation.

I made the reservation in the name of Mr. Black

Section Four Dialogue Making (35%)

Directions: You are required to make a reservation NO LESS THAN 10 SENTENCES according to the information provided.

Hotel Name: Ramada Hotel Guest Name: Li Lei

Contract Telephone Number: 001 2223385 Date of arrival: Dec.15th 2010 Date of departure: Dec. 18th 2010 Room Type: standard double room Number of Rooms: 3

Special Requirements: Nonsmoking room & lady’s floor

学号

姓名

密 封 线 内 不 得 答 题

福州黎明职业技术学院 2010-2011 学年第一学期期末考

饭店服务英语 答题卷 （A卷）

（完卷时间：90分钟）

专业 级 班 学号 姓名 题号 一 二 三 四 总分 得分 评卷人

得 分 Section One Multiple Choice （15%）

1—5：____________________ 6—10：____________________

得 分 Section Two Reading Comprehension （30%）

1—5：______________________ 6—10：_____________________ 10—15：____________________

得 分 Section Three Translation (20%)

1．_____________________________________________________________ 2．_____________________________________________________________ 3．_____________________________________________________________ 4．_____________________________________________________________ 5．_____________________________________________________________

得 分 Section Four Dialogue Making (35%)

Directions: You are required to make a reservation NO LESS THAN 10

SENTENCES according to the information provided. Hotel Name: Ramada Hotel Guest Name: Li Lei

Contract Telephone Number: 001 2223385

Date of arrival: Dec.15th 2010 Date of departure: Dec. 18th 2010 Room Type: standard double room Number of Rooms: 3

Special Requirements: Non-smoking room, lady’s floor

_____________________________________________________________________ ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

福州黎明职业技术学院 2010-2011 学年第一学期期末考

饭店服务英语 答案卷 （A卷）

学号

题号 得分 一 （完卷时间：90分钟）

专业 级 班 学号 姓名 二 三 四 总分 姓名

评卷人 得 分

Section One Multiple Choice （15%）

1—5：CADBA 6—10：ACDBC

得 分 Section Two Reading Comprehension （30%）

密 封 线 内 不 得 答 题

1—5：BADCB 6—10：BADBC

10—15：BDCAD

得 分 Section Three Translation (20%)

1．I'd like to book a single room on Oct. 15th.

2．Is there anything I can do for you?

3．Would you please tell me your telephone number? 4．我想要修改我的预定。

5．我以布莱克先生的名字做了一个预定。

Section Four Dialogue Making (35%)

Directions: You are required to make a reservation NO LESS THAN 10

SENTENCES according to the information provided.

得 分 Hotel Name: Ramada Hotel

Guest Name: Li Lei Contract Telephone Number: 001 2223385

Date of arrival: Dec.15th 2010 Date of departure: Dec. 18th 2010 Room Type: standard double room Number of Rooms: 3

Special Requirements: Non-smoking room, lady’s floor