专利内容由知识产权出版社提供
专利名称：SYSTEMS AND METHODS FOR
INTEGRATING OUTSOURCERS
发明人：FAMA, JASON,PELEG, URI,SHVARTS,
SIMON,BOURKE, MICHAEL, ROBERT,NIES,JAMES, GORDON,PRABHU, VINOD
申请号：US20070685申请日：20070412
公开号：WO2008002712A3公开日：20081120
摘要：Systems and methods for integrating outsourcers are provided. In this regard, arepresentative method includes: receiving information corresponding to resources of afirst contact center; and correlating the information with other information in order toimprove integration of resources of the first contact center with resources of one ormore other contact centers.
申请人：WITNESS SYSTEMS, INC.,FAMA, JASON,PELEG, URI,SHVARTS, SIMON,BOURKE,MICHAEL, ROBERT,NIES, JAMES, GORDON,PRABHU, VINOD
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