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专利名称：OPTIMIZED COLLABORATION BETWEEN
DISTRIBUTED CENTERS OF GLOBAL SERVICEDELIVERY SYSTEMS
发明人：SHIVALI AGARWAL,SAEED BAGHERI,JARIR K.
CHAAR,KRISHNA C. RATAKONDA,BIKRAMSENGUPTA
申请号：US13099504申请日：20110503
公开号：US20120284073A1公开日：20121108
专利附图：
摘要：A computer implemented method, system, and/or computer program productfacilitate optimal collaboration between cells from different service centers for
delivering a service to a customer. A cost of collaboration between two cells in differentservice centers is defined. Each of the two cells is a group of resources capable ofexecuting a same task, and the cost is a 3-Tuple that consists of a monetary cost, amakespan cost, and a skill misalignment cost associated with the collaboration. Afterestablishing acceptable cost ranges for the 3-Tuple based on constraints defined by anenterprise policy, a processor creates multiple collaboration matrices based on differentpermutations of the 3-Tuple. Once an optimal collaboration function derived from themultiple collaboration matrices is identified, the task is assigned to two optimal cellsidentified in the optimal collaboration function.
申请人：SHIVALI AGARWAL,SAEED BAGHERI,JARIR K. CHAAR,KRISHNA C.RATAKONDA,BIKRAM SENGUPTA
地址：GHAZIABAD IN,CROTON ON HUDSON NY US,ARDSLEY NY US,YORKTOWNHEIGHTS NY US,BANGALORE IN
国籍：IN,US,US,US,IN
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