英文朋友纠纷道歉信 篇3

　　Dear Ms. Iwasaki,

　　Thank you for your ments regarding your experience while staying with the Westin Shanghai.

　　At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken municated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the e for your reference.

　　Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in re. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your

　　Mr. Cheung, Thank you again for giving us your feedback for it is only through such input our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by e you back in the near future.

　　May the year of the Rabbit bring you joy and prosperity.

　　Yours Sincerely,

　　Alfred Zhuang